SOLUTIONS
Customer Profitability Analytics
Know which customers create value - and which quietly erode it.Â
Not all customers and products are profitable...
...and yet every day, someone in your company is selling them.
Are you giving them the insights and incentives to optimize profits or revenue?
Every organization measures revenue — but few understand profitability.
Armada helps Finance teams uncover the real economics of customer and product performance by tracing revenues, costs, and behaviors to the customers, channels, and services that drive them. The result is a profitability model that not only explains where value is created or eroded, but empowers leaders to make informed choices that grow margin and strengthen relationships.
Armada helps Finance leaders uncover the true economics of customer relationships — revealing who drives profit, who drains it, and why.Â
Our approach to achieving Multidimensional Profitability Analytics leverages a framework designed to provide visibility into the underlying economics of your business and the customers that consume your products and services.
By modeling both revenue and cost-to-serve at the customer and product level, Armada helps identify the customers, segments, and offerings that create — or consume — the most value. These insights empower Finance and business leaders to act decisively across three profitability levers:
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Reprice for Profitability by aligning pricing with cost-to-serve and customer value.
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Rationalize Delivery by focusing on high-value relationships and reducing unprofitable complexity.
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Reallocate Resources by shifting time and investment toward profitable segments and growth opportunities.
Our goal is to create one consistent source of credible profitability data that engages the business with actionable insights that drive smarter decisions across the organization.
How Armada Can Help
From discovery to deployment, Armada guides Finance teams through every stage of their actionable cost analytics journey — from insight to impact.
Discover
Assessments, Workshops, Roadmaps
We begin by understanding your organization’s goals, challenges, and current capabilities. Through targeted assessments and interactive workshops, we identify key opportunities for improvement and create a clear, actionable roadmap for achieving strategic cost management success.
Design
Solutions, Strategies, Models
Our experts collaborate with your Finance and business teams to design solutions built for your unique operating model. From cost and profitability frameworks to data governance and reporting structures, we tailor every element to align with your strategic priorities and performance objectives.
Deploy
Consulting or Managed Services
Whether implemented by our consulting experts or through our managed services team, Armada ensures your solutions are deployed efficiently and sustained effectively. We provide the talent, tools, and technology to operate, maintain, and evolve your cost and profitability models — so your team can focus on results.
